SAP Backbone Support is the central infrastructure at SAP that provides technical support to all SAP customers. This update will impact SAP Solution Manager systems, Focused Run for SAP Solution Manager Systems, and, ABAP systems with direct connectivity to the support backbone, all SAP users must switch to the new infrastructure by the end of 2019.

To ensure connectivity, you have to:

  • SAP Solution Manager: Upgrade to SAP Solution Manager 7.2 SPS07 or higher*
  • Focused Run: Upgrade to Focused Run 2.0    


SAP Solution Manager and Support Backbone Overview – Source: SAP

If you don’t upgrade before January 1st, 2020, you might have some issues connecting to the support backbone.

Find out more here.